Shipping policy
Once we have verified your payment, orders will be shipped within 2 working days (excluding Saturdays, Sundays and Public Holidays).
Please make sure all shipping details are correct before submitting your orders.
Shipping & Handling fee is based on total order value. The fee may include the actual shipping fee and any miscellaneous cost (eg. nominal packaging fee)
A) Domestic Order (Singapore)
We charge flat rate for our shipping cost, as shown:
|
Total Order Value |
Singpost Standard Package (Tracked to Letterbox) |
Courier (Doorstep) Delivery (With Tracking) |
|
S$10 & below |
S$2.00 |
S$5.00 |
|
S$10.01 - S$70 |
- |
S$5.00 |
|
S$70 & Above |
- |
FREE |
i) Singpost Standard Package (Tracked to Letterbox)
The parcel will be delivered to your letterbox. It takes 2-10 working days for Singpost to deliver the parcel. During festive seasons, Singpost may take slightly longer to process the parcels. Please track your package via Singpost tracking page. We can also provide images & videos as proof for posting your orders, upon request.
ii) Courier (Doorstep) Delivery
This is the recommended delivery method as tracking is provided for this option. Parcel will be tracked and delivered to your doorstep.
Courier Tracking Number will be provided and can be tracked here.
B) International Order
If your delivery address is outside of Singapore, we will send parcels via Trackable means (Tracking number provided).
Local country tax and duties are excluded from the quotes. You will be responsible for all Import Duty & Taxes including handling fee according to customs standards of the arrival country. You are also to ensure that the items that you ordered meet your own country’s law & regulation.
We regret that we are not responsible in the event of non-delivery, postal/custom delays, breakage or loss.
Our Promise
All items will be checked & packaged with proper protection for fragile items.
For Singpost Standard Package delivery option, we will take photo of the package before posting. This proof of posting can be provided upon request.
Once we sent out your parcel, you'll receive an email notification stating that your order has been shipped.